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PAYMENT METHODS 

DELIVERIES AND RETURNS

Payment methods

Payment for orders is made by credit card  or by Paypal.
To validate the order, the buyer must pay the total amount of the order. 
If you wish to pay by bank transfer, I invite you to contact by email: bincklidaphne@gmail.com

Shipping your package

Packages are usually shipped within 2-3 days of receipt of payment. They are shipped by La Poste with a tracking number.  A link will be sent to you after shipment to track your package online.

Each order is packaged with the greatest care and perfectly protected.  In the event of loss or breakage by the carrier, Bulle De Verre cannot be held responsible. 

 

If, despite the care taken in packaging, the part(s) ordered arrive broken, please contact me as soon as possible. If you notice that your package is damaged at the time of delivery, please read the procedure issue of the La Poste website:

​

“ You have two options:

  • Refuse the package which will then be returned directly to the sender.

  • Receive the package while reporting the deterioration of its packaging.

You can comment on the condition of the packaging with the delivery person or the counter clerk. This observation may be reported on the flasher, if the deliverer is equipped with one, and failing that, by means of a paper form also available at the counter. The information is integrated into the parcel tracking.

If when you open the package, you notice any damage, you canfile a claimwith Customer Service. Any observation you may have made will enrich this complaint and will, in any case, fuel our efforts to improve the quality of our service."

Returns

No return of products can take place without the prior written consent of Daphné Binckli and is only possible within 15 days of the date of the order. The shipping costs and risks of returns remain the responsibility of the customer. The refund of the product will be made once receipt and verification that the product has not been used or damaged.

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TERMS OF SALES

Clause n°1: Purpose
The general terms and conditions of sale described below detail the rights and obligations of the company Bulle De Verre and its customer in the context of the online sale of glass goods created and produced by the company Bulle De Verre. Any service performed by Bulle De Verre therefore implies the purchaser's unreserved acceptance of these general conditions of sale.

The placing of an order by a buyer entails on his part the total acceptance of the general conditions of sale. The clauses appearing on the order of this buyer and contrary to our general conditions of sale cannot be opposed to us. If one of the clauses of these general conditions of sale is null or void, the other clauses will not be canceled. The fact that the company Bulle De Verre does not apply at a given time any clause of these conditions, cannot be interpreted as a waiver to avail itself later of the said general conditions.

Clause n°2: Order
Orders are placed through the online store bulledeverre.com
Any payment by the customer constitutes a firm and definitive order.

Clause n°3: Confirmation of orders
Even in the possible absence of a written order from the buyer, the payment of a deposit and / the acceptance of the receipt of the goods is worth confirmation of the order and the unreserved acceptance of these general conditions of sale by the buyer.

Clause n°4: Shipping time
The shipping time is generally 2-3 working days after receipt (collection for checks) of payment. This time frame is indicative. A delay in shipment cannot be considered as a reason for canceling the order, nor give rise to the payment of damages or late payment penalties.

Clause n°5: Delivery
Delivery is made by post (carrier La Poste) whose shipping costs are specified before purchase.

Clause 6: Transportation
The transport risk is fully borne by the buyer. Buyer should verify shipments upon arrival or handover. In the event of missing or damaged goods during transport, the buyer must make all the necessary reservations on the delivery note upon receipt of the said goods. These reservations must, in addition, be confirmed in writing within 3 days (not including public holidays) following delivery, by registered mail AR (article L133-3 of the Commercial Code).

Clause n°7: Return or exchange of products
No return of products can take place without the prior written consent of Bulle De Verre and is only possible within 15 days of the date of the order. Shipping costs and risk of returns remain the responsibility of the customer. The refund of the product will be made once receipt and verification that the product has not been used or damaged.

Clause 8: Price
Our prices are in euros, net of VAT (VAT not applicable, art 293B of the CGI). The prices of the goods sold are those in effect on the day the order is taken. They are denominated in euros and calculated excluding taxes. Consequently, they will be increased by the VAT rate (if applicable) and the packaging and transport costs applicable on the day of the order. Bulle De Verre reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered. Our prices are subject to change without notice, depending on economic conditions (price revision conditions and calculation formula).

Clause n°9: Discount
No discount will be granted in the event of advance payment, nor in the event of the purchase of several items, except for promotions indicated on the site.

Clause n°10: Methods of payment
Payment for orders is made by bank transfer, by credit card or by Paypal account.
To validate the order, the buyer must pay the total amount of the order.

Clause n°11: Late payment
For any late payment occurring after the agreed deadline and the reference deadline, a late payment penalty equal to three times the legal interest rate will be applied. The legal interest rate retained is that in force on the day of delivery of the goods. This penalty is calculated on the amount excluding tax of the sum remaining due and runs from the due date of the price without any prior formal notice being necessary. For any payment after the due date, a fixed indemnity of €40 will be applied to cover collection costs.

Clause n°12: Cancellation clause
If within fifteen days following the implementation of the "Late payment" clause, the buyer has not paid the sums remaining due, the sale will be automatically canceled and may give rise to the right to the allocation of damages for the benefit of Bulle De Verre. In the event of non-payment, 48 hours after a formal notice remained unsuccessful, the sale will be terminated automatically and may give rise to the right to the allocation of damages for the benefit of the company Bulle De Verre. The resolution will affect not only the order in question, but also all previous unpaid orders whether they are delivered/made or in the process of being delivered/made, and whether their payment is due or not. The sums which would be due for other deliveries, or for any other clause, will become immediately payable if the company Bulle De Verre does not opt for the resolution of the corresponding orders. The customer must reimburse all the costs incurred by the contentious recovery of the sums due, including the fees of legal officers.

Clause n°13: Retention of title
The company Bulle De Verre retains ownership of the goods sold until full payment of the price, in principal and accessories. As such, if the customer is subject to receivership or judicial liquidation, the company Bulle De Verre reserves the right to claim, within the framework of the collective procedure, the goods sold and remained unpaid. Ownership of the goods delivered remains with us until full payment of the price and its accessories. By express agreement, the company Bulle De Verre reserves ownership of the goods until the last day of full payment.

Clause n°14: Intellectual property
The studies, quotes, plans and documents of any kind given or sent by the company Bulle de Verre always remain its entire property. They must be returned at his request. They may not be communicated, reproduced or executed by a third party without authorization. The customer agrees to keep confidential and not to disclose in whole or in part, to any third party whatsoever, the quotes, proposals, documents and/or information that the company Bulle De Verre would have communicated to him and of which he would have became aware, prior to, concomitantly or after the performance of the contract. The work remains the intellectual property of Bulle de Verre and may not be reproduced by the customer or by a third party. The client authorizes Bulle de Verre to cite his name as a reference.

Clause n°15: Force Majeure
The responsibility of the company Bulle De Verre can not be implemented if the non-execution or the delay in the execution of one of the obligations written in the present general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.

Clause n°16: Competent court
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law. Failing amicable resolution, the dispute will be brought before the Commercial Court of Colmar. In the event of a dispute, the Commercial Court of Colmar will have sole jurisdiction to hear any disputes that may arise regarding the conclusion or execution of the agreements concluded between us, even in the event of a warranty claim or multiple defendants. Any order contains implicit acceptance of these conventions.

LEGAL NOTICE

Bulle De Verre
Siret number : 42085073700024
Address : 31 Rue des Suisses – 68500 Bergholtzzell – France
info@bulledeverre.com
Telephone : + 33 3 89 76 81 51

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